FAQs

Answers to common questions are here
General
Which is the right Expert Progam for me?

That depends what your goals are and where you would like to get to. Our friendly team can help you select the right Expert Program for you.

What skills do I need to start?

None. Our 4 week programs will take you from beginner to Expert level in your chosen subject.

When and where do the courses run?
The courses are viewed online. You simply log in to your account and watch the videos.
Do you offer training for Groups?
Yes we do. We offer competitive rates for groups, please visit the Business section of this site.

Courses & Webinars

What are the courses like?
Our courses are delivered by expert tutors who have been teaching people for many years. The content is natural and fluid, it’s not scripted and read my someone else.
How much time does it take to complete the courses?

This depends on the course you choose, and whether you choose to complete is during the day or at evening. Each program lasts for 4 weeks, however you can complete it in shorter time if you prefer.

How long are the live webinars?

Each Live Webinar is 60 minutes long. Generally 45 minutes of content with a 15 minutes Q&A with the trainer at the end.

How often do you update the content?

We update all of our courses whenever a feature within an application is updated. This ensures our courses are always giving you the most up-to-date learning experience.

Who accredits your examinations?

Our courses are accredited by the CPD Certification Service. We also prepare you for a number of different forms of accreditation. Once you have completed a course we will provide you with a Certificate of Completion. This indicates that you have completed the course and the assessment attached with the course.

How quickly do I get my Certificate?

Certificates of completion are issued once you have completed the associated course and any associated online tests. These are issued immediately.

How do you know it’s me that has taken an online exam with your online courses?

In the same way that Universities ask their Online students to agree to an Honour Code, we do the same. When you sign up to take the exam, you are signing up to our Honour Code, stating that it is you that has completed the exam.

Payment
How much does the course cost?

Each 4 Week Expert Program costs €99.

Is payment on your site secure?
Yes. Payments are 100% secured with SSL. Secure payments are powered by Stripe, used by millions of businesses around the globe.
What forms of payment do you accept?
We accept all major credit and debit cards. We also accept Bank Transfers. If you are booking from a company, we will issue you with an invoice and this can be paid via BACS or Company cheque.
Can I buy the course for someone else?

Yes. Buy as normal through the site, but enter their name and email in the account creation page.

Can we invoice your company?
Yes, this is often required. When you speak with one of our team, they will arrange this for you.
Do you accept government funding?
Yes, we work closely with various government departments. Please chat to one of our team and we can discuss the best options.
Technical
What do I need to watch the course?
An internet connection and a device to connect to it. You can complete the course on any computer, tablet or Smartphone. For the best experience we recommend learning on a larger screen device – like a laptop of tablet.
What do I need to watch the Webinars?

An internet connection and a device to connect to it.

Can I watch the course from more than one computer?
Yes. You can log in from anywhere you like from any device. You progress is stored in our system, not on your computer.
Do I need any special software to watch the course?
No. The courses can be followed using free software that most computers and tablets will have had installed during the course of everyday internet usage
What internet speed do I need to watch the course?
For smooth viewing of the videos, you’ll need an internet download speed of 2Mb  – almost all homes have internet of at least this speed.
Can I watch the course on a tablet or iPad?
Yes.
Can I watch the course on my Smartphone?
Yes. However we recommend that you take the assessments on a larger screen, like a laptop or tablet.
Do you offer technical support?
Yes. You contact our Tech Support team via your Account page or the Contact Us page on the website.
Data Security
What information do I need to provide?

To purchase one of the Expert Programs or Webinars,  we need your name, email address and credit card number. 

 

Is my personal information secure?
Yes. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering–that is, for automatically determining whether the data has been altered in transit.
Do you do anything with my data I should know about?

No. We never send or share any of your data with any 3rd parties. If there is an enhancement to a course, or a webinar start time, we may email you to let you know – but that’s it.

Log in
I forgot my password - what do I do?
On the Log In screen – click “Forgot password” and click on the email link that we send to the email address you used when registering.
I forgot my email address - what do I do?

Please contact us via the ‘Contact us’ link on the page and we can help verify your account.